Ravenhall Queue Management System
In tandem with our sister company IQ KIOSK, we were tasked with designing and producing a custom visitor queue management system to meet the precise needs of Victoria’s new Ravenhall Correctional Centre.
The system combines a touch-screen kiosk for visitors, large-screen displays for the waiting area, touch-screen service desk terminals for managing visitors in the queue, and a server for tracking & reporting. All three apps were designed and developed from scratch with a common design language to make it easy for first time visitors to recognise that they’re related, to reflect changes to the queue instantly, to apply the customer’s own branding and site plan, and to enable ongoing future enhancements as the site’s requirements change.
We took special care during design and development to apply the current user experience research and best practices for waiting systems, from a clearly visible clock (to limit the visitor’s natural sensation of having waited longer than they actually have) down to selecting just the right notification chime when a new ticket number is called to the service desk (to ensure appropriate cut-through in a noisy environment without being annoying for visitors waiting). The visitor-facing software was designed to be usable even by visitors with low or no English language literacy by applying the same type treatment for the ticket number across all interfaces and keeping instructional text to a minimum.
Being a correctional facility we were bound by strict security and reporting requirements, so the whole system was designed to function on a sealed, private network isolated from the wider prison network and the broader internet.