Customer Insight Centre Visitor Kiosks
In major cities across the country, one of Australia’s leading telecommunications companies has dedicated spaces they call Customer Insight Centres jam-packed with the latest and greatest digital technology to serve as conference, presentation, meeting and demonstration spaces for enterprise customers.
With a large number of outside customers visiting the spaces each year, each visitor needs an identification badge and to understand the special requirements that apply to them. With a brand as valuable as theirs, these badges needed to beautifully and faithfully represent them as a company, but being inherently disposable they also needed to be fully recyclable and responsibly produced, limiting the need for wasteful consumables. As a technology leader, it was equally important that the self-service kiosk software and hardware not look out of place among some of the most spectacular technology in the world.
As the realities of working in a post-COVID-19 world became apparent, we also needed to capture medical declarations applying the customer’s brand-new site access policies and capture contact tracing information for every visitor, including producing custom illustrations applying their brand guidelines.
The solution we developed is wholly-custom and fully customer branded, allowing staff to manage attendee lists in advance, track and manage medical declarations, and report on visitor metrics at each site. Working in tandem with our sister company IQ KIOSK, we custom-designed a brand new kiosk with specialised ticket printers for dispensing and printing extra-thick thermal name badges. We also custom designed and printed the underlying badges themselves on specialty heavy stock.