Last updated 5 July 2023.

About Us

Studio IQ is the trading name of our parent company IQ Pty Ltd (IQ) ABN 32 614 730 353, a privately-owned Australian company with our registered address of 11 Charcoal Close, Unanderra NSW 2526.

Privacy Policy

IQ values and respects the privacy of the people we deal with. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, products, or services, you agree to be bound by this Policy.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share.

The personal information we collect about you may include:

• Name;
• Professional address;
• Email address;
• Work phone and/or mobile number.

How do we collect your personal information?

We collect your personal information directly from you when you:

• Interact with us over the phone;
• Interact with us in person;
• Interact with us online;
• Participate in surveys or questionnaires;
• Apply for a position with us as an employee, contractor or volunteer.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• Provide you with information or services that you request from us;
• Deliver to you a more personalised experience and service offering;
• Improve the quality of the services we offer;
• Internal administrative purposes;
• Marketing and research purposes.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• Our third party service providers (for example, our IT providers);
• Our marketing providers;
• Our professional services advisors;
• Where required or authorised by law.

How do we protect your personal information?

IQ will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• Having a robust physical security of our premises and databases / records;
• Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
• Having technological measures in place (for example, anti-virus software, fire walls).

Online Activity

Website Cookies & Analytics

The Studio IQ website uses cookies as part of Google Analytics which we use to better understand visitor traffic and site performance. Cookies are small pieces of text stored on your device if you allow it, that can allow Google Analytics to recognise when you've visited our website before. While these cookies are intentionally anonymous, it is possible that under certain circumstances we may connect it to personal information you supply to us.

Direct Marketing

We may, from time to time, send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you. These communications may be sent in various forms, including mail and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth).

You consent to us sending you those direct marketing communications by any of those methods. You may opt-out of receiving marketing communications from us at any time by contacting us using the details set out in About Us section above.

Links to Third Party Sites

Studio IQ’s website may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Retention of personal information

In order to provide quotes and to perform direct marketing, we may securely retain the personal information you provide to us in perpetuity, unless you request that it be deleted by contacting us using the details set out in the Enquiries & Complaints section below.

How to access and correct your personal information

Subject to any exceptions set out in any applicable privacy laws, we invite you to access any personal information we hold about you, and where that information is not accurate, complete, up to date, or relevant, you may ask us to correct that personal information within a reasonable time. We reserve the right to confirm the identity of the person seeking access or correction to the personal information. If we deny access or correction, we will provide you with the reason for such denial. If you wish to access or see the personal information held by us about you, please contact us using the details in the ‘Enquiries & Complaints’ section below.

Enquiries & Complaints

If you have any queries or complaints about our Privacy Policy please contact us at:

• Phone: (02) 4260 7997
• Email: hello@studioiq.com.au